Customer Service
Returns

If you are not happy with your purchase for any reason, our guarantee grants you the option to exchange your merchandise or receive a full refund (excluding shipping charges). Simply return it to us within 30 days of receipt, no questions asked!

We also guarantee the lowest price anywhere on every one of our products. If you find an identical item somewhere else at a lower price, we will match that price or provide you with a full refund. All of our items carry the Limogés Jewelry Lowest Price, 30-Day Guarantee.

Along with every order comes our easy-to-use Customer Satisfaction Card that is designed to assist you through the return process.


How do I return an item?

To return an item for an exchange or refund, please mail your merchandise along with your original Packing List and a note stating the corrections (i.e. ring size, birthstone, engraving) to:

Limoges Jewelry
3351 N. Elston Avenue
Returns Dept.
Chicago, IL 60618
United States

Please allow 3-4 weeks from our receipt of your request for the replacement product to ship. We recommend insuring the package before sending for your personal tracking purposes.


Can I receive a refund?

In order to receive a refund, include your original Packing Slip or a note stating that you would like a refund. We recommend insuring the package before sending for your personal tracking purposes. You will be refunded your purchase total minus any shipping charges. If you paid by credit card, the credit will appear within 2 billing statements. Otherwise you should receive a check within 30 days of the credit being issued.

NOTE: If you are a Canadian Customer, please note that your credit amount will vary due to current exchange rates at the time of return.


What’s the status of my refund?

If you originally paid by credit card, the credit will appear within 2 billing statements. Otherwise you will receive a check within 30 days of the credit being issued. To see whether your refund has been processed, click here and fill out the form as instructed.


How do I exchange my item?

Please allow 3-4 weeks from our receipt of your request for the replacement product to ship.To see whether your exchange has been processed, click here and fill out the form as instructed.


Why was my order canceled?

Limogés Jewelry reserves the right to cancel any order due to, but not limited to, stock issues, site related malfunctions, improperly stated pricing, coupon code or discounts, and failed credit authorizations.