Customer Service: Tips for Easy Ordering

Ordering Help

Payment Options

Coupons and Promotions

  How do I order from Limoges Jewelry?

Ordering from Limoges Jewelry is easy!
Follow these steps:
1. Browse our selection of jewelry and when you find something you like,
click on the item.
2. You will receive a detailed description of the piece, and instructions allowing you
to personalize your selection.
3. Fill in all of the options (ring size, birthstones, personalized name, etc.) and
click "Add To Shopping Cart." For items that are not personalized,
just click "Add To Shopping Cart."
4. Your item is now saved in the Shopping Cart and you may continue to browse
and add items.
5. When you are ready to order, click the "Shopping Cart" tab at the top of
your screen.
6. You will be prompted to enter your shipping and payment information.
Fill this in and click "Checkout".
7. The Order Summary page allows you to review your order one last time
before submitting your order. If everything is as it should be, click the "Next" button      to choose your payment option.
8. Choose either "Pay by Credit/Debit Card", "Pay by Bill Me Later",
    or "Pay by PayPal Payment" .
9. Enter your credit card information and click on
"Process Payment." Your payment is now complete.

  What are browser "cookies"?

A cookie is a data element that our web site sends to your browser, and is stored on your computer. Cookies are used on our site to enable customers to access and store items in their Shopping Cart, and to enhance your shopping experience. If you do not have cookies enabled you will not be able to order online from Limoges Jewelry, as your Shopping Cart will not function properly.

  How do I enable my browser cookies?

Read on for instructions in most of today's most popular browsers:

Internet Explorer 9.0:
1. Click on the gear-wheel icon at the top right of the browser window.
2. Click "Internet Options".
3. Click over to the Privacy tab.
4. Set the slider to "Medium" to allow cookies.
5. Click "OK" to save your preferences.

Internet Explorer 8.0:
1. Click on the "Tools" menu at the top of the browser window.
2. Click "Internet Options".
3. Click over to the Privacy tab.
4. Set the slider to "Medium" to allow cookies.
5. Click "OK" to save your preferences.

Internet Explorer 7.0:
1. Click on the "Tools" menu at the top of the browser window, and select "Internet Options".
2. Click on the "Privacy" tab.
3. Click the "Sites" button to open another window.
4. In this window, enter limogesjewelry.com and click "Allow" to enable cookies.
5. Close each window by clicking "OK" to save your preferences.

Mozilla Firefox:
1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.
2. Select the Privacy panel.
3. Set "Firefox will:" to "Use custom settings for history."
4. Check mark "Accept cookies from sites" and "Accept third party cookies" to enable Cookies.
5. Set "Keep until:" to "they expire" to make sure you don't keep getting asked about cookies.

Google Chrome:
1. Click the wrench icon in the upper-right corner of the browser window.
2. Select "Settings."
3. Click "Show advanced settings."
4. Click the Content settings button in the "Privacy" section.
5. Select "Allow local data to be set" to allow cookies.

Safari:
1. Select "Preferences..." From the "Safari" menu at the top of the browser window.
2. Click the "Privacy" tab.
3. Under "Block cookies:", select "Never" to Enable cookies.

Safari Mobile (iPhone, iPad):
1. From your iOS device's home screen, open the Settings app.
2. Scroll down and select Safari.
3. Tap "Accept Cookies", and select "From visited" or "Always" to enable cookies.

  

  Can my order be gift-boxed?

We do not offer a gift-wrapping service at this time. Most Solid Gold items will arrive in a beautiful jeweler's box. Many items will be placed in a plush jeweler's pouch, though there are a few items that are not.

  How can I track my orders?

Click here to to check on the status of your order. Keep in mind that your order will not be available for review until the next business day after placing your order.

  Can I pay by check or money order?

We regret that we cannot accept cash, checks or money orders at this time.

  Which credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express.

  Can I order by phone?

To order by phone, call us at 847-375-1326.

  When will I be charged for my order?

You will not be charged until your order ships. You will receive a Shipment Notification Email, letting you know that your order is on its way.

  Are there any online coupons available?

We run frequent specials such as discount coupons and free shipping, which we typically offer via our email program. Join our newsletter to stay up to date on the best offers! Enter your email address below to join our mailing list:

  Can I use a coupon on an order already in progress?

We cannot apply a coupon code to an order you have already placed, so be sure to review your order carefully before clicking on "Process Payment"! Coupons are good for web site orders only. Coupons are not valid after their expiration date.

  I forgot to use my coupon. Can I still receive a discount?

Coupon codes must be entered at the time you place your order. So that you'll receive your shipment as quickly as possible, we begin processing your order immediately upon placement. We're unable to apply discounts after your order has been placed.