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Customer Service:
Returns, Refunds & Exchanges

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Returns

Return Policy?
How do I return an item?
What is your Guarantee?

Refunds

Can I receive a refund on my order?
What is the status of my refund?
How long will it take to receive my refund?

Exchanges

How long will it take to receive my exchange?
What is the status of my exchange?

  Return Policy?

If you are not happy with your purchase for any reason, our guarantee grants you the option to exchange your merchandise or receive a full refund (excluding shipping charges). Simply return it to us within 30 days of receipt, no questions asked!

We guarantee the lowest price anywhere on every one of our products. If you find an identical item somewhere else at a lower price, we will match that price or provide you with a full refund. No questions asked!

With Limoges Jewelry, you can order with every confidence that your handcrafted design will be to your precise specifications and every bit as beautiful as you imagine. However, we understand that accidents do sometimes happen and that even the most carefully thought out gift idea isn't always received as one might have hoped.

That is why all of our items carry the Limoges Jewelry Lowest Price, 30-Day Guarantee.

If you are not happy with your purchase for any reason, simply return it for either an exchange or a full refund (excluding shipping charges).

Along with every order comes our easy-to-use Customer Satisfaction Card that will walk you through the return process.

There are no long lines to stand in and no questions asked! It really is that simple.

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  How do I return an item?

To return an item for an exchange or refund, please mail your merchandise along with your original Packing List and a note stating the corrections (for example, correct ring size or birthstones) to:

MBM Company Inc.
3351 N. Elston Avenue
Returns Dept.
Chicago, IL 60618
United States

Please allow 3-4 weeks from our receipt of your request for the replacement product to ship. We recommend insuring the package before sending for your personal tracking purposes.

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  What is your Guarantee?

Our jewelry carries a 30-Day, Lowest Price Guarantee. Click here to learn more.

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  Can I receive a refund on my order?

In order to receive a refund, please mail your order to the following address:

MBM Company Inc.
3351 N. Elston Avenue
Returns Dept.
Chicago, IL 60618
United States

Include your original Packing Slip or a note stating that you would like a refund. We recommend insuring the package before sending for your personal tracking purposes. You will be refunded your purchase total minus any shipping charges. If you paid by credit card, the credit will appear within 2 billing statements. Otherwise you should receive a check within 30 days of the credit being issued.

NOTE: If you are a Canadian Customer, please note that your credit amount will vary due to current exchange rates at the time of return.

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  What is the status of my refund?

To see whether your refund has been processed, click here and fill out the form as instructed.

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  How long will it take to receive my refund?

If you originally paid by credit card, the credit will appear within 2 billing statements. Otherwise you will receive a check within 30 days of the credit being issued.

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  How long will it take to receive my exchange?

Please allow 3-4 weeks from our receipt of your request for the replacement product to ship.

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  What is the status of my exchange?

To see whether your exchange has been processed, click here and fill out the form as instructed.

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  Why was my order cancelled?

Limoges Jewelry reserves the right to cancel any order due to, but not limited to, stock issues, site related malfunctions, improperly stated pricing, coupon code or discounts, and failed credit authorizations.

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